Successful business analytics requires the right focus, the right people, the right technology, the right culture, and executive commitment. The two-year research study results highlighted in this Webcast cover these areas and the use of business analytics in major business processes – customer management, supply chain, human capital, product and service development, and performance management with implications for enterprise management.
See how the results of this extensive research and the insights shared by this panel of experts can benefit your organization to yield positive performance results.
Find out what works and which paths to avoid. Techniques and technology have evolved and made way for innovations that were previously considered unrealistic. Make sure your organization is not left behind.
Learning Objectives
From this webcast, you will learn:
- What it takes to achieve success with business analytics
- What some of the best practices are for infusing analytics into business processes
- Some key elements to building and managing an analytic organization
- The key technology take-aways to achieve efficient and effective results.
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SAS Analytics can be applied to a vast range of business challenges across many industries and departments. To learn more about what you can achieve with SAS Analytics, explore the SAS Analytics Info Kit.
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About Dr. Thomas H. Davenport, Jeanne G. Harris, Robert Morison, Anne Milley
Dr. Thomas Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College. He has led research centers at Accenture, McKinsey and Company, Ernst & Young, and CSC Index, and has taught at Harvard Business School, Dartmouth's Tuck School, the University of Texas, and the University of Chicago. His most recent work is on how companies compete on their analytical capabilities. His 2006 article Competing on Analytics in Harvard Business Review was the best-selling reprint of that year. He then co-authored a book – his thirteenth – by the same title in 2007, which rapidly became a best-seller and has been translated into ten languages. He has a new book on analytics titled Being Analytical that will be published in 2009.
In 2003 Davenport was named one of the world's top 25 consultants by Consulting magazine, and in 2005 he was named one of the top 3 "Business/Technology Analysts" in the world by Optimize magazine. In 2007 and 2008 he was named one of the 100 most influential people in the information technology industry by Ziff-Davis magazines.
Robert Morison is an executive vice president and Director of Research for nGenera. He has been leading breakthrough research at the intersection of business, technology, and human asset management for the past 20 years. He has written or overseen more than 130 research and management reports on topics ranging from business reengineering to electronic business to workforce demographics. He is coauthor of two Harvard Business Review articles and author of Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent (Harvard Business School Press, 2006). Prior to Concours, he held management positions with CSC Index and General Electric Information Services Company. He holds an A.B. from Dartmouth College and an M.A. from Boston University.
Jeanne Harris is Executive Research Fellow and a Senior Executive at the Accenture Institute for High Performance in Chicago. Jeanne leads the Institute’s global research agenda in the areas of information, technology, analytics and talent. She is the co-author of Competing on Analytics: The New Science of Winning (Harvard Business School Press, 2007), which explains how highperformance businesses are building competitive strategies around data-driven insights that are generating impressive business results.
CIO Insight magazine included the best-selling Competing on Analytics (translated into 11 languages) on their list of “the most provocative, engaging business books of all-time.” Her forthcoming book (with co-authors Tom Davenport and Bob Morison) will be published by Harvard Business School Press in early 2010. Analytics at Work will show how organizations can create an analytical capability that enables them to routinely make better decisions in every aspect of their business.
During more than thirty years at Accenture, Harris has consulted to a wide variety of organizations in many different industries worldwide. She has led Accenture’s business intelligence, analytics, performance management, knowledge management, and data warehousing consulting practices.
Harris has worked extensively with clients seeking to improve their managerial information, decision-making, analytical and knowledge management capabilities. Jeanne’s current research topics include the business implications of cloud computing, predicting consumer preferences, building analytic capabilities,
analytical talent management and workforce analytics. Other recent research topics include the link between IT and business value, automated decision-making, IT implications of managing intangible assets, enterprise systems/ERP, information worker productivity, improving managerial performance, knowledge management, business intelligence, customer relationship management, customer-centric strategies, and mobile rsonalization solutions.
Harris' work has been published in numerous business publications, including Harvard Business Review and Sloan Management Review. Her research has been quoted extensively by the international business press, including The Wall Street Journal, Financial Times, Forbes magazine, CFO magazine, CIO magazine, Directors and Boards, Computerworld and Nihon Keizai Shimbun.
Harris has been a keynote speaker at dozens of corporate events for executive audiences, including those sponsored by the Harvard Business Review, Computerworld, Gartner, and major software vendors.
As senior director of SAS’ technology product marketing in worldwide marketing, Anne Milley oversees the marketing of SAS technologies. Her ties to SAS began with her thesis on bank failure prediction models and the term structure of interest rates. She completed this at The Federal Home Loan Bank of Dallas and became a manager in the credit group. She continued her use of SAS at 7-Eleven, Inc. as a senior business consultant performing sales analysis and designing and conducting tests to aid in strategic decision-making, e.g., price sensitivity studies, advertising and promotion analysis.
Milley has authored various papers, articles and an award-winning report for the 1999 KDD Contest. She co-chaired the SAS Data Mining Technology Conferences, M2001 and M2002 as well as SAS’ inaugural forecasting conference, F2006. She has served on web mining committees for KDD and SIAM and on the Scientific Advisory Committee for Data Mining 2002. In 2008 she completed a five-month working sabbatical at a major financial services company in the United Kingdom.
Milley has a Master of Arts and Bachelor of Arts in economics from Florida Atlantic University in Boca Raton. Shedid post-graduate work at Aachen Technical University (Rheinisch-Westfälische Technische Hochschule Aachen) and is proficient in German.
