Most initiatives in Business Performance Management (BPM) enable visibility into all aspects of the business. Unfortunately this often leads to a focus on what is easy to measure rather then a focus on what is most important to the organization's long term success.
Organizations need to shift the focus of performance measurement from what's easy to measure to what's important. While it may be easy to measure on time delivery or production yields, it is far more important to assess and improve important competencies such as innovation, agility and human capital management. Will our efforts and investments in people and innovation "move the needle?" How can we improve the agility of the company?
While more difficult to measure than classic productivity and operational areas, the effort is of vital importance. In addition, we will discuss ways to ensure that BPM focus is on improving business results, rather than simply measuring business activities.
Learning Objectives
This session will explore how to identify and measure the value of softer, intangible processes, activities and assets, including: Value Creation, Agility, Innovation, Execution and Human Capital.
In addition, we will discuss ways to ensure that the Performance Management focus improves business results, rather than simply measuring business activities.
About Jack Alexander
Jack Alexander is the founder and President of a consulting and training firm with a focus on finance, performance management and value creation. He is also a Senior Lecturer at Babson College, where he has taught managerial finance and advanced finance electives in the MBA program, including valuation, strategic corporate investments and M&A. He is presently active in the College’s Executive Education program. Alexander is a frequent speaker on value creation and business performance management. He is the author of Performance Dashboards and Analysis for Value Creation, published by Wiley in 2006.
