Learning Objectives
This Webcast is the first of six episodes in the Supply Chain Excellence Series, which will offer a multifaceted look at emerging supply chain strategies and technologies for manufacturing-based organizations. Gather best practices to drive the performance of your supply chain and benchmark your organization with others in the industry.
By viewing the entire series, you will learn how to:
- Create accurate demand forecasts and optimize inventory replenishment.
- Mitigate supply risks associated with globalization, weather events and political disruptions.
- Analyze warranty data to improve quality, reduce service costs and optimize reserves.
- Focus on service parts and operations to improve customer satisfaction and revenue.
Program content
Do you know how your supply chain will stack up against the competition in 2008? Join Eric Arnum, Editor of Warranty Week, as he provides a look ahead at the business characteristics and technologies that will separate good supply chains from great ones this year. Arnum will present a retrospective of supply chain activities and issues in 2007 and a prospectus of the manufacturing industry in 2008.
Some of the topics under discussion include:
- Demand planning and forecasting
- Supply risk
- Warranty management
- Service excellence and customer service
In addition to Arnum’s insights, opinions and predictions, Thomas Roehm from SAS will share real-world examples that will help you jumpstart your own supply chain in 2008. Regardless of your specific area of focus, you will benefit from a cross-functional look at the supply chain and an industrywide perspective about what other manufacturers are doing, both successfully and unsuccessfully.
Participant level of understanding
This program is intended for executives and managers who want to understand how they can compete effectively with supply chain and service programs.
Who Should Attend
- Executive vice presidents and senior vice presidents.
- Service directors and managers.
- Executives responsible for aftermarket or service support.
- Customer support/customer excellence managers who want to understand how to use best practices to optimize performance, increase profitability through reduced operating costs and improve customer service levels.
About Eric Arnum, Warranty Week, and Thomas Roehm, SAS
Eric Arnum, Editor, Warranty Week
Eric Arnum is the Editor of Warranty Week, an online publication for the warranty professional. Launched in 2002, Warranty Week focuses on the manufacturing industry's aftermarket, with analyses of warranty costs, regulatory reporting, market value, and warranty product and management trends.
Warranty Week also hosts the Warranty Chain Management Conference, an annual event that gives warranty professionals the opportunity to meet and discuss warranty-related issues and develop warranty management as a recognized discipline.
Before launching Warranty Week, Arnum edited several newsletters in the telecom industry and performed research and consulting projects for a wide range of clients in North America, South America and Europe.
Thomas Roehm, Senior Director, Quality and Service Solutions, SAS
Thomas Roehm is the Senior Director of the quality and service practice for SAS. In this role, he leads the business development, sales support and implementation services for SAS' quality and service solutions. Throughout his career, he has been instrumental in leading numerous internal and customer-driven projects that spanned the enterprise.
Roehm has more than 18 years of experience in the manufacturing industry and 21 years in information technology. His primary focus has been in supply chain management. While working with clients, he gained valuable insights into the business and information technology requirements for successful supply chain management.
For 14 years, Roehm helped develop and support manufacturing information systems for EDS. During that time, he spent several years working with the GM Truck Group as an Account Manager and Applications Delivery Manager responsible for the development, implementation and support of its quality systems.
Roehm is an Adjunct Professor in the graduate program at Lawrence Technological University.
