Learning Objectives
During this webcast, you'll learn:
- The definition of what is successful performance management.
- To identify meaningful key performance indicators (KPIs).
- How large and midsize companies are using performance management today.
- Which C-level executives are most enthusiastic and most skeptical about performance management.
- How to create a culture that supports performance management.
- How to achieve superior product and customer development.
- The answers to the questions: Does performance management work? What can I expect in ROI?
Program content
A spirited discussion by our panel of experts citing findings from a research study conducted by BusinessWeek and SAS. This video webcast will feature audience polling as well as audience Q&A.
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
About Tom Davenport, Chris Rogers, Jonathan Hornby
Tom Davenport, President's Distinguished Professor, Babson College
Thomas H. Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College, the Director of Research for the School of Executive Education, and the Academic Director of the Working Knowledge Research Center, the Institute for Process Management, and the Innovation and Corporate Entrepreneurship Research Center. He is the former Director and current Fellow of Accenture's Institute for High Performance Business.
Chris Rogers, Research Director, BusinessWeek Research Services
Chris Rogers is the research director of BusinessWeek Research Services and is responsible for all primary research activities related to the BusinessWeek franchise. In the past seven years since appointed to this position, Chris has spearheaded several new research initiatives such as the development of the BusinessWeek Market Advisory Board, an on-line research panel made up of senior business executives and the execution of C-level tracking studies that cover technology trends in business.
Prior to his current position at BusinessWeek, Chris served as senior account manages for the NPD Group, a full service market research supplier that specializes in high-tech markets. Chris also spent a total of seven years with the high-tech media company CMP Media, where he helped develop marketing strategies for a variety of technology publications.
Jonathan Hornby, Director, Worldwide Product Marketing - Performance Management, SAS
Jonathan is a visionary and thought leader around the field of Performance Management. He currently leads global marketing direction and has been involved with both strategy and product management of SAS' solutions in this space.
His experience comes from active hands on experience within the UK Banking sector, followed by extensive travel, dialogue and collaboration with customers, management consultants and respected thought leaders in academia.
Jonathan led the design and introduction of SAS Strategic Performance Management - a solution that supports the Balanced Scorecard, and was responsible for the acquisition of ABC Technologies in 2002 for improved profitability analysis. Between 2005 and 2007, he led both strategy and product management of SAS' Risk solutions. A key take away here was a deeper understanding of how behavior, culture and communication influences strategic outcomes.
Joining SAS in 1996, he brought 15 years business experience from the banking sector. This included activity-based management; process re-engineering; performance analysis and marketing. He has worked for SAS in the UK, Germany and America and visited customers across the globe.
He is a regular speaker at international conferences and delivers lectures on Performance Management at the University of North Carolina and NC State University.
