Learning Objectives
We will identify and focus this workshop on the critical aspects required to develop a successful Balanced Scorecard. We will blend measurement and management techniques into an easy-to implement methodology where targets are hit and deliverables clearly understood.
Participants will learn how to:
- Identify financial, business process, customer satisfaction and internal development metrics that support corporate strategy
- Effectively communicate strategic intent throughout your company
- Link performance expectations with day-to-day operations
- Where to place organizational emphasis to ensure success
Special webcast feature: Every participant receives the Hendricks Training Scorecard Development Checklist that helps ensure vision and strategy are incorporated into your business. This checklist can be used immediately after the webcast, regardless of where your organization is in executing a Balanced Scorecard.
Program content
The health and vitality of every business is reflected by a set of numbers, but some numbers more accurately tell the truth about the strategic position of the business. From monthly financials to annual goal setting, management must develop meaningful metrics to better gauge their businesses performance and provoke growth.
Unfortunately, those numbers frequently miss the mark on the front line, where products are made and services provided. The numbers that run the business simply do not run the business! And the people who are doing the work often feel disconnected from the strategic direction of the organization.
Balanced Scorecard Fundamentals offers a step-by-step framework that links day-to-day issues to strategic plans, providing specific, measurable outcomes.
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
About William Hendricks
Dr. William Hendricks has worked since the early 70s in organizational change, first with quality circles and self-directed work teams. Today his focus has shifted with the global workplace, and includes virtual team development clients that span five continents and more than 100 clients. His work with team-based organizations includes, ExxonMobil, Shell Chemical, Motorola, Caterpillar, Texas Instruments, Carlson Companies, Acxiom Corporation and many others.
Bill is the founder and president of Hendricks Training, an international training and development company based in Kansas City. With more than 300 balanced scorecard executions, Hendricks Training is recognized for the ability to connect strategy with day-to-day operations.
