Learning Objectives
Examine the overall subject of Telco Fraud Management, identify the many different areas and aspects of assurance, and review some of the industry best practices in fraud prevention.
Program content
Telecommunications companies are some of the most vulnerable businesses in the world when it comes to fraud. With an infrastructure that is so incredibly complex, and a business environment that is so volatile, it is incredibly easy for employees and savvy customers to figure out ways to bypass normal proceeds and "steal" millions of dollars worth of services.
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
Who Should Attend?
Executives, Directors, Managers and Analysts who want a better understanding of how the use of business intelligence, data warehousing and analytic applications can contribute to a company's success.
About Rob Mattison
Rob Mattison is a seasoned professional consultant and globally recognized thought leader with more than 20 years in the telecommunications industry. Since his time as an employee of AT&T, Rob has worked as a management consultant, IT Strategic consultant and hands-on solution deliver consultant to top management, marketing, call center, billing, sales and IT executives from telcos around the world. His depth and breadth of experience in all facets of telecommunications operations, coupled with his in-depth technical and marketing knowledge, has made him a valued resource wherever he has worked. In addition to his work as a consultant, he has authored 10 books on the utilization of technology and sound business practices to drive profitable business operations. He is a much sought after speaker at telecommunications conferences and seminars around the world (including the ITU, Telemanagement World, IIR, IEC, CTIA and others).
