Learning Objectives
The win/win end game of SLM is a continuous situation where the business consistently gets the right services delivered at the right cost, and the provider consistently has what it takes to make it so. As businesses and their IT service providers seek to achieve this end game, they often see SLM and Corporate Governance as a ‘match made in heaven’, and see promise in deepening the integration of these two related disciplines. So how do SLM and Corporate Governance relate, and how can they be integrated? This web seminar explores this question and provides a framework for pursuing the integration of SLM and Corporate Governance.
Program content
IT service providers and their customers alike are looking to the discipline of Service Level Management (SLM) to provide a focal point for their relationship. When implemented properly, SLM can result in many benefits, including:
- Enhanced understanding by the business and IT of each others’ requirements and constraints
- Higher quality information for better IT and business decision-making
- Better alignment between the business and IT
- More focused and accountable providers and suppliers
- Clearly defined services with clearly defined cost and value
- Continuous improvement of services and lower costs
- Enhanced customer and provider satisfaction, and
- More effective business use of IT
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
Prerequisites:
There are no prerequisites for this seminar.
Advance Preparation
There is no advanced preparation required for this seminar.
About Dave Pultorak
David Pultorak is a leading expert on IT service management, and president of Fox IT, a world leader in IT service management consulting, education, and managed services. David spent ten years at Johnson & Johnson in a variety of IT management roles and has spent the last eight years consulting to Fortune 1000 companies. David has contributed to the two leading IT Service Management frameworks, ITIL and MOF, and has put both into practice—ITIL since 1997, and MOF since its inception. David’s most recent publications include a chapter in the "World Class IT Service Management Guide" (Addison-Wesley 2002), and co-authorship of the popular "MOF, a Pocket Guide" (Van Haren Publishing 2003). In addition to ITIL and MOF, David has earned a number of technical certifications, including Novell CNE, Microsoft MCT and MCSE, ICCP CCP, CDP, and CSP, and HP Certified Consultant. David is also a long-time adjunct faculty member of several Philadelphia area colleges and universities. He holds a masters degree from the University of Pennsylvania, focusing on IT organization.
