Information Technology Information Library (ITIL) is a set of best practices used to deliver high quality IT services. The best practices described in ITIL represent the consensus derived from over a decade of work by thousands of IT and data processing professionals’ world-wide, including hundreds of years of collective experience. Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices.
Join our panelists:
- Morton Cohen, Procter and Gamble
- Ken Wendle, HP OpenView
- Hall Dally, Fujitsu
- Kevin Behr, IP Process Institute
as they discuss ITILs contribution to the IT organization.
Discussion will touch on how ITIL provides a unified, descriptive set of processes that illuminate the critical inputs and outputs that drive world class efficiency and effectiveness. The panelists will also discuss how ITIL delivers a quality-based approach to IT management, and defines IT quality as the effective and efficient alignment with business goals. This includes disscussion on how ITIL provides a structured approach to the design of critical IT processes, and the interfaces necessary to support their ongoing management. The panelists will explore ITIL best practices and their results, including established metrics that make it very plausible for organizations to put together a business case that cost justifies the implementation of ITIL best practices.
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About Morton Cohen, Ken Wendle, Hal Dally, Kevin Behr
Morton Cohen has 30 years experience in Information Technology including application development, infrastructure support and IT technology development. For the last 23 years, Mr. Cohen has been an employee of Procter and Gamble and he has spent the last 5 years in Service management managing projects for Global Deployement in Service management including various tools and processes. Mr. Cohen has also worked on integration of financial managment intergrated with Service Management by activity based costing. Currently, he is the vice president of ITSMF USA - (users group) in charge of events. He is also currently a candidate for ITIL Masters certification in July.
A 20 year veteran of IT, Ken Wendle has broad background in areas ranging from application and expert systems development to project management to systems and application administration. He has worked within IT organizations of various sizes and has been involved in and focused on the Help/Service Desk and Service Management field for over 10 years.
Having earned the “Certificate in IT Infrastructure Management” (a.k.a., the ITIL Master Certificate), Ken is also an HP OpenView Certified Consultant. He is also a member and past officer of the Gateway Solutions chapter of the Help Desk Institute (HDI), as well as an officer (VP Publications & Communications) and board member of the IT Service Management Forum USA.
He has spoken internationally on the practical aspects of Service Management, and most recently was a member of the 2003 HDI Conference Faculty. Ken spoke at the first two itSMF USA Conferences and is on the agenda for the 3rd being held in St.Louis, MO, September 2003. He is a regular speaker at itSMF Local Interest group and HDI Local Chapter meetings, as well as industry and professional events.
Hal Dally is Director of Technology Consulting for Fujitsu Consulting. He is the US lead for IT Service Management and is an IT Service Management specialist with subject matter expertise in implementing ITIL best practices. Hal has a wide breadth of experience as a senior manager in the Pharmaceutical, Banking, Insurance and Software Technology industries. Prior to joining Fujitsu, Hal held a series of leadership positions in both IT Applications Development and IT Infrastructure Operations
Kevin Behr is the CTO and Chief Operational Strategist for IP Services, Kevin is a member of the Information Systems Audit and Control Association as well as the President and Founder of the Information Technology Process Initiative.
