Learning Objectives
Service Level Management cannot alone align IT with the enterprise. For the Cost of Service to have strategic value, it must be used in a broader context of business strategy. This seminar will explore how the data is moved and transformed to provide Cost of Service and strategic Business Intelligence.
- Create Enterprise Transparency
- Identify sources of Service Management data
- Convert raw dollars into Cost of Service and Business Intelligence
- Utilize Business Intelligence
Program content
The goal of this seminar is to provide a practical nuts and bolts road map as to which methods and data are used to create a strategic Cost of Service calculation with true enterprise transparency and business intelligence. The value of IT is providing the right service, at the right cost, to the correct business processes with complete transparency. Add to transparency powerful analytics, IT can transform into a lean and agile business partner.
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
Prerequisites:
There are no prerequisites for this seminar.
Advance Preparation
There is no advanced preparation required for this seminar.
About Bill Flemming
Bill Flemming has been in the IT marketplace for 20 years. He has managed large IT System Management and Quality Control projects, marketed system management products and services for some of the industry’s leading vendors, and currently works in a thought leadership position for SAS’s Organization Infrastructure Intelligence. He has been in the position of both selling and then implementing products and services he had a hand in selling. As a thought leader in IT Value Management, he recognizes the opportunity to truly effectively manage IT and turn a stormy relationship with IT consumers into a win-win.
