Learning Objectives
- What is the Balanced Scorecard and why is this tool gaining wide spread application in
the healthcare and life sciences industries
- How the Balanced Scorecard enables managers and supervisors to establish
performance objectives aligned with the strategic goals of the organization
- How to use the Balanced Scorecard to get to the right measures
- A proven Implementation Roadmap that details the specific steps to BSC construction
and deployment
- How to build a functional Balanced Scorecard in a time efficient manner.
Program content
For many in the field of life sciences and healthcare the world of performance measurement remains a bewildering and confusing concept. Manufacturing and service organizations have been using performance measurement systems for well over a decade, achieving significant improvement in their ability to plan, diagnose and objectively evaluate overall organizational performance. More recently, performance measures are being formally deployed in various sectors of the life sciences industry to enable executives and managers to demonstrate their value-added contribution to strategic goals and objectives. This call for higher levels of accountability is impacting all areas of the organization, and the industry as a whole. It is for this reason that Performance Scorecards are being recognized as a critical tool to be added to the skill set of adroit healthcare and life sciences leaders and managers.
Participant level of understanding
This session designed to give managers and practitioners in the field of healthcare and life sciences a clear and concise understanding of the principles, concepts and tools for building and deploying a valid set of performance measures using the Balanced Scorecard methodology.
Prerequisites:
There are no prerequisites for this seminar
Advance Preparation
There is no advanced preparation required for this seminar.
Who Should Attend?
Executives, Directors, Managers and Analysts who want a better understanding of how the use of business intelligence, data warehousing and analytic applications can contribute to a company's success.
About Dr. Herbert W. Zagarow
Herbert W. Zagarow, Ph.D., is Executive Vice President, Performance & Productivity Services, for the International Institute for Learning. He has over 21 years of experience in providing both training and consulting services to companies in the areas of Six Sigma, Total Quality Management, Performance Measurement, Balanced Scorecard, Strategic Planning, Business Process Reengineering and Statistical Process Control.
In recent years, fusing the roles of theoretician and practitioner, Dr. Zagarow has engaged in pioneer work in bringing the principles, concepts and tools of Six Sigma, Balanced Scorecard and Business Process Reengineering from the world of manufacturing to the healthcare industry. He has provided training and consulting services to a wide range of primary and secondary healthcare organizations.
Dr. Zagarow has a Bachelor's degree from the City University of New York and a Master's and Doctoral Degrees from the University of Connecticut. He is a specialist in applied statistics and organizational development. His written work has been featured in business journals, management textbooks, and quality magazines, including Quality.
