Learning Objectives
Participants will learn:
- Process-based management concepts
- The benefits of process-based management
- The deliverables and goals of a best practices study
Program content
Process-based management is a management approach that governs the mindset and actions in an organization. It is a philosophy of how an organization manages its operations, and is aligned with, and supported by, the vision, mission and values of the organization. It is the basis on which decisions are made and actions are taken. This session will focus on the findings from Process-based Management case studies and provide details on the Best Practices study to be launched in January 2004. The findings will highlight specific key learnings that organizations need to consider in pursing a process-based management strategy.
The Best Practices study will examine the techniques and approaches used by leading companies to implement Process-based Management. The focus will be on the holistic view of managing processes along with the organizational and cultural changes required to make a successful transition to Process-based Management.
Pat Dowdle and Jerry Stevens who lead the research efforts for CAM-I’s Process Management Interest Group will conduct the session and provide insights from their field research and case studies. Joining the session will be Dean Creed from Santee Cooper, who will provide insights from a case study company.
Participant level of understanding
This program is intended for participants with a basic or intermediate level of understanding on the topic.
Prerequisites:
There are no prerequisites for this seminar.
Advance Preparation
There is no advanced preparation required for this seminar.
Who Should Attend
Those who are responsible for Operations, Quality Management Systems, Process Improvement, Quality Initiatives, Performance Management, ABC/M, Six Sigma and Change Management will gain from this study.
About Pat Dowdle, Jerry Stevens and Dean Creed
Pat Dowdle is the president and process architect with Process Advantage, Inc. Jerry Stevens is the president of Stevens Group, Inc. They are the co-chairs of the Process Management Project at the Consortium for Advanced Manufacturing-International (CAM-I). They led the international Process Management case study project for CAM-I. They co-authored the October 2003 article, Process-Based Management: The Road to Excellence, published in Cost Management.
Dean Creed is a performance management consultant who uses industrial & systems engineering skills and tools to assist internal customers in describing, evaluating and improving work processes. He has led projects involving process mapping; simulation modeling; business planning; balanced scorecard design and implementation; activity-based costing and management; performance measurement; benchmarking; and work management. Santee Cooper is the nation's third largest publicly-owned electric utility among state, municipal and district systems.
