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Maximising Marketing ROI: Practical Approaches for Practical People
This webcast series explains how to increase the effectiveness and efficiency of your marketing spend.

How do you leverage available data sources to find workable day-to-day solutions to marketing problems? Incorporating basic principles and best practice case examples, the series highlights practical hints and tips for how to make these techniques work for your own company or organisation.
I. Collaborative CRM: Turning Nectar into Honey
Learning Objectives:
How retailer loyalty card data can be used by manufacturers to develop closer relationships with the consumers of their brands
How brand preferences can be built and sustained
Why it makes financial sense for retailers and manufacturers to cooperate in this area
II. Loyalty Cards: Are You Missing Out On Smarter Ranging and Promotional Intelligence?
Learning Objectives:
Alternative promotional tactics
Better in-store promotional implementation
Consumer-centric ranging
III. Forecasting: Can You Predict the Impact of Promotions?
Learning Objectives:
How to predict the volume of sales for any given product promotion
What data and modelling you need to achieve this
How to leverage retailer EPOS data
How this approach has been applied by a major UK retailer
How to develop an optimal promotions strategy to maximise sales and/or profit
IV. Customer Centric Targeting : Supercharging your Campaign Response Rates
Learning Objectives:
How to know what you need to know about your customers
How to predict future customer behaviour using circumstance and attitudinal data
How to project attitudinal variables onto each customer in your database
What benefits a major European garden products retailer has achieved from doing this for the past five years.
V. Media: How Do You Measure Sales Effectiveness?
Learning Objectives:
The ways in which media communications can be measured
How to understand what media exposure your customers and consumers are experiencing
How that combined weight of communication is influencing their behaviour
How to measure the impact of your own and your competitors advertising and communications activity on your sales performance
How to optimise your spend to maximise the sales efficiency and profitability of your advertising and media communications budget
VI. From Consumer Goods to Financial Services: Why You Must Model the Marketing Mix

Learning Objectives:
The best planners are those who create the future, not those who just plan for the future
Why past sales performance is not necessarily a good guide to the future
The techniques you need to understand individual monthly sales performance from a strategic standpoint
How to project sales performance three years ahead with greater confidence
How to determine what marketing mix you need to guarantee the outcome

VII. Forecasting: Is Your Business Under the Weather?

Learning Objectives:
How consumer behaviour is affected by the weather
The key steps in analysing this relationship for your business
Which weather variables are the best to use
How to use weather forecasts to improve your business planning

VIII. Profiting from Promotions Analysis

Learning Objectives:
How to use Electronic Point Of Sale (EPOS) data from retailer extranets to improve the sales effectiveness and profitability of your Promotional Programmes.
How to account for and estimate the impact of all the relevant cross-substitution effects.
How to predict the impacts of future marketing activities, even if they differ in nature from those run in the past.



In this eight part webcast series, the Ipsos UK team unpicks and simplifies the complexity of what makes promotions effective, how advertising works on sales, and how to use loyalty card data to drive CRM and other marketing decisions.

Associated Interview
SAS Forum International 2005 Interviews: Day 2
See the interview with Trevor Alderson recorded live at this conference in Lisbon, Portugal.

Associated Articles
Collaborative CRM: The Kaleidoscope Principle
Richard Cuthbertson & Steve Messenger have written this article to accompany the first webcast in the series.

Marrying Market Research and Customer Relationship Marketing
Steve Messenger's second article to accompany the webcast series.

About Ipsos UK and Steve Messenger
Ipsos UK are one of the world's leading market research and data analysis companies and work alongside many of the world's most important organisations in both the public and private sectors.

Steve Messenger founded Ipsos' Customer Marketing Analytics group in 2000 to bring together customer transactional data with market research to understand both the “What?” and the “Why?” of consumer purchase behaviour.

Any Questions?
If you have any questions on the issues raised in this seminar series, please email Mick Schonhut


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