BetterManagement is pleased to offer this series of six webcasts on the topic of Service Intelligence. These webcasts focus on how warranty ties in with the rest of the service chain. They focus on areas such as: parts, call center optimization, measuring key metrics, forecasting, building service command centers and optimizing service revenues.

Archived Webcasts

• What’s the Bottom Line? Connecting Your Supply Chain to Financial Results
  
  This Webcast explores a proven three-step methodology for improving your financial performance through better managed supply chain business processes like forecasting, procurement, quality, service and call centers.
  
  
• Mining Text for Golden Service – What Value Glimmers Below the Surface?
  
  Learn why a key to successful service chain management is the ability to use text mining as part of a larger framework for analyzing service and supply chain data.
  
  

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• Demystifying Forecasting: Can You Handle the Truth?
  
  This Webcast provides you with the opportunity to gather best practices for improving demand forecasting and demand planning, while also providing a way to benchmark yourself with best-in-class organizations.
  
  

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• Are You Measuring Up? Secrets of Service Performance Management Revealed
  
  Learn how to measure and track post-sales support to optimize service chain performance and how a service performance management strategy is essential to realizing the full potential of a profit-focused, customer-centric service operation.
  
  

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• Can You Hear Me Now? Analytics for Call Center Excellence
  
  This webcast offers a specific focus on improving the performance of contact centers and enhancing customer service and loyalty. Gather best practices to drive the performance of your service chain and benchmark yourself with others in the industry.
  
  

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• Brother, Can You Spare a Part? Meet Targeted Customer Service Levels and Lower Inventory Costs
  
  What are leading companies doing to improve profitability and performance in their service operations? How have organizations leveraged advanced demand forecasting and inventory optimization technologies in their service parts operations?
  
  

In Association With:

Any Questions?
If you have any questions concerning this webcast series, please email concierge@bettermanagement.com