For several weeks we have posted the opportunity for our viewers to submit their ITIL questions. Below are answers to the most common questions we recieved.

What is ITIL?
ITIL stands for the IT Infrastructure Library, which describes how to deliver high-quality IT services that meet both customer and business needs. ITIL presents a very comprehensive description of accumulated "best practices" in four broad areas: Infrastructure Management, Security Management, Application Management and Service Management.

The Service Management area has tremendous and immediate applicable value to almost any IT Operations organization supporting mission-critical functions. ITIL Service Management itself is divided into two categories: Service Support and Service Delivery.