• In order to achieve a desired end-state, organizations must formally address key change management challenges.
• Ultimate success requires identifying the real outcome that is desired and needed.
• Change occurs in several ways and the tools to manage each are different. The ABC implementation team needs to understand how and when each change occurs and manage them at the right time.

• The link between supply chain performance and business objectives (revenue, costs, profit margin)
• Implementing supply chain improvements
• Aligning internal (functional business elements) and external (customer - supplier) performance
• Measuring and monitoring supply chain performance
• Return on investment calculations for supply chain performance
• Issues in implementation

• How to build a meaningful and sustainable model
• How to automate model population and reporting
• How to make the most of your model

• Why the Army needs an "enterprise-wide" system to assess performance in its key strategies to manage long-range, strategic readiness
• How performance measures are integrated into a strategic readiness management tool for the senior Army leadership
• What common lessons were learned from scorecard prototyping efforts at five unique Army installations with significantly different missions

• How management plans for growth, based on internal projections
• How to find true capacity and make changes based on that data
• The effect of changes to the business model when activity-based planning is implemented

The cornerstone to the financial analysis in this exercise was the Army’s existing ABC processes and outputs, which were used to validate the baseline cost model. These processes rely on sustainable and efficient data collection approaches and tools. Attendees will learn how to:

• Develop models to reflect the operational framework of the organization
• Establish data collection approaches which are defined, efficient and sustainable
• Show results through use of ABC information in strategic decision-making support

• How the Oros database provides costing information by Distribution Feeder, Transmission line and Substation, as well as by customer type and customer area. Examples of practical business uses of this costing data will be provided.
• The activity-based performance management process and the use of those measures for budgeting.

Attendees will learn:

• How AMC developed integrated ABC models/BSCs in minimal time
• How AMC deployed a site’s ABC models/BSCs in minimal time
• How AMC accomplishes monthly updating with minimal resources

• Customer experience cycle definition and metrics
• Linking customer, product, and “touchpoints”
• Customer-centric model design considerations
• Relationship pricing considerations

This presentation will share how the Dept. of ED, SFA is utilizing Oros Links, Automation, and Microsoft Access and Excel to report and deploy multidimensional ABC information to SFA managers from linked Oros models. Excel pivot tables utilize Oros reference numbers and module structures to provide SFA managers with a familiar and easy-to-use tool for analyzing their costs across several reporting dimensions. Attendees will see how SFA is working toward a web-based ABC reporting and deployment solution. A demonstration of the Excel pivot tables will be provided. Learn about Oros Enterprise, the next generation financial analytics solution. Understand the underlying technical architecture, which enables Web-based, multi-site, multi-user modeling and reporting for ABC/M, Scorecarding, Planning and more!In 1998 the Occupational Health and Environmental Division of 3M Company made a key decision to move to a distributor policy, which included functional pricing and supply chain improvement focus. Prior to initiating this plan, a comprehensive internal study using ABC/M fundamentals needed to be conducted so OHESD could map the current processes and costs. This presentation communicates why this research was performed, the type of information received from the study and most importantly what 3M OHESD did with the data to change its distributor policies.

• How a market-leading manufacturer used ABC/M to identify key efficiency issues between itself and its distributors
• What 3M OHESD did in 1999 and 2000 to leverage the ABC/M research plus future ideas
• How 3M OHESD went from assumption based decision-making to fact based strategic decision-making

• Collecting, documenting, and attributing multifaceted resources and processes
• Synergy of ABC/ABM/ABB/P with strategic planning
• Agile, mission-centered balanced scorecards for defense organizations

• Dealing with union issues, a mature bureaucracy, and political reality
• Recommendations and actions taken as a result of the project
• Lessons learned The slowing economy and organization’s over capacity yields greater price competition. Learn how to identify and manage the flow of revenue, costs and profit between different business functions such as manufacturing, buying, selling, marketing, and logistics between trading partners utilizing planning and optimization across your value chain.
  
  Move from measuring profit after key decisions are made to actively managing profit outcomes as any other business activity. Attend this session to learn:
  • What products/services to keep in your portfolio
  • When and what products to add or subtract
  • How to measure your trading partners true cost and profit influence One of the most critical barriers to timely re-population of ABC models is the significant manual effort required to collect and update the model's data. This presentation will walk through the CPSG developed ABC Survey Tool, which captures survey information from more than 500 users, bi-weekly and inputs the data into the Oros ABC model. More than just data collection, this tool also provides users with controlled access to Oros ABC structures, an activity dictionary with an easy to use interface, and powerful tools for the ABC Administrator to better manage data collection and the Oros re-population process. With CPSG's ABC Survey Tool, time and effort to re-populate the Oros model has been reduced by more than 75%.Using ABC/M to influence and drive decisions is one of many topics that will be discussed during the Barclays implementation presentation. Barclays Bank PLC., one of the largest financial services groups in the United Kingdom, will share tips and techniques on a successful implementation as well as discuss how to position ABC/M in a wider commercial context.

    Attend this presentation for:

    • Brief review of ABC/M Theory – to set the ground rules – but not too much!
    • A practical example of ABC/M application – based on a Barclays business case-study Practical business improvement ideas –examine ways to leverage the benefits of an ABC/M initiative.
    Learn how an Air Force workplace is using activity-based costing to reach its goal of a 5-6% reduction in shop costs at a maintenance installation. Having an understanding of costs, the organization will accurately consider alternative practices and new technologies to decrease cost and improve productivity.In the face of declining budgets, leverage the public sector's Performance Management experts. Topics discussed include: increasing implementation effectiveness in activity-based information systems for Scorecarding, ABC for determining cost-to-serve and satisfying GPRA, A76 (outsourcing studies), performance-based planning requirements and more.Responding to the need for more product and business segment profitability information, Fidelity Investments, an international financial services provider and America's number one 401(k) provider, has embarked on a corporate-wide activity-based costing project. The plan includes a pilot approach, starting with one business unit and advancing to others throughout the year. This presentation answers how the approach was chosen, how improvement opportunities were identified and prioritized, and how Oros fits into an enterprise-wide system, including Oracle GL, Hyperion Essbase reporting cubes and Statistics Database. Specific topics to be covered include:
    • What made the project successful?
    • What obstacles did the team encounter?
    • What has management done with the results?
    Activity-based costing saved Beaumont Services Company $4.3 million. Employees are motivated to uncover value drivers and process re-engineering opportunities that boost morale. The morale boost directly translates to greater productivity and efficiency. Beaumont Services Company manages $330 million in facilities expense and capital projects for William Beaumont Hospitals. The Franchise Tax Board (FTB) is California's equivalent to the IRS. With over 5,600 employees and an annual budget of over $400 million, FTB is responsible for collecting taxes for the fourth largest economy in the world. This presentation will provide proven information on the challenges of designing, building, and maintaining FTB's customer-centered, process-based model. It will focus on the critical role of Change Management in achieving success with enterprise-wide ABC in the public sector. With more than 32 years of experience in state government, Mr. Hunter will offer insights into how to facilitate change in organizations where the culture is traditionally change-resistant, where many outside forces regulate the business processes, and where the focus can tend toward compliance rather than efficiency or effectiveness. Attend this session to learn:
    • The critical role of Change Management in successful ABC implementations
    • Proven Change Management techniques to use in your ABC implementation
    • How to tailor Change Management initiatives to your organization Fisher Scientific offers more than 600,000 products and services that enable scientific discovery and clinical laboratory testing to more than 350,000 customers. Attend this session to learn how Fisher Scientific uses activity-based management to:
      • Identify key business processes - and recognize those that bring value to its customer base and those that do not
      • Uncover profitable and unprofitable vendor and customer business transactions among the millions that are conducted each year
      • Create a common global model to evaluate business opportunities that span multiple countries
      Now that your ABC Project has been completed, you need the quickest possible way to continually provide your organization with the most up to date information. This presentation will take attendees through a practical session of Oros Links and it's features.

      Oros Links Engine enables the ABC Modeler to build, update, enhance and view data stored in models. The Oros Links robust query engine quickly moves data in and out of models. Its flexibility allows file formats to take various forms and results are presented in a spreadsheet view.

      After viewing this presentation, attendees will learn how to:

      • Run definitive Queries using wildcards' to source detailed information
      • Export the results, Import new or updated information
      • Script the above functions to run routine reports
      The President has called for an "active, but limited" federal government. At the Small Business Administration (SBA), Activity-Based Management is utilized to re-engineer activities to be efficient, establishing office and program goals, and evaluating outsourcing opportunities for SBA's non-governmental work. Understanding the integration of program cost and performance is essential for SBA to be citizen-centered, results-oriented, and market-based.
      • Successful "e" - Government requires more than simply putting an "e" in the name of your agency or business
      • The ABCs of "e" requires an enterprise-wide focus on all of your agency or business's services
      • Linking the back office to the front office is critical to breaking out of the silo-thinking mentality
      Industry Performance Management experts will discuss the implementation elements of successful techniques to build, deploy and maintain timely and accurate activity-based analysis and reporting in service organizations. Topics covered include IT, shared-services pricing and billing, customer profitability, cost-to-serve analysis, and other relevant topics. State citizens demand and deserve public accountability, performance, and results-oriented governmental operation. In March 1999, Governor Ryan established the Illinois Office of Strategic Planning and the “Planning for Excellence” Program. A significant effort of the program so far, has been the development and implementation of a standardized Strategic Management System for state agency use. This presentation will review how the Illinois Department of Revenue is utilizing ABC as a key component of the Strategic Management System and will address:
      • The role of ABC in a Strategic Management System
      • How ABC/M provides a basis for “Performance Budgeting”
      • How the Illinois Department Of Revenue developed its ABC model
      Dramatic changes in the economy, political landscape, social demographics, and especially technology are forcing governments to re-think the way services are delivered. Learn how state and local government organizations are using performance management tools and meeting increased pressure to streamline and improve efficiency. Those organizations, which are able to build and manage a portfolio of collaborative networks, are more likely to deliver superior value to consumers. The top ten critical success factors for achieving high ROI from collaboration projects will be explored. Discussion will include the importance of each factor along with how to incorporate it shown through a real example. Attendees will learn:
      • How to assess the net and management readiness of their organizations for e-collaboration
      • Insights into the art of managing critical e-collaboration success factors
      • The nature of achievable benefits
      Since the mid-1990's Ahold USA and The Ralston Purina Company have been working with activity-based costing. Over the years, both companies have worked to try and incorporate ABC information into their routine business processes, sometimes with limited success. Over the past year, both companies teamed up again to deploy ABC/M-based decision support tools to make ABM a routine part of the daily business process. However, this time the focus was clearly on supply chain management - inclusive of both the vendor and retail segments. Working with an existing Oros model for performance measurement purposes, Ahold USA brought in the new Value Chain Analyzer (VCA) tool as a process 'what-if' modeling tool and partnered with Ralston Purina to further optimize the supply chain they mutually control. This presentation will share objectives, approach to the pilot, and early results. Some newer ABM theory will be shared as well as practical application and results. Interactive discussion will be encouraged—taking the final test will be optional.Moving from past cost shifting techniques to true cost elimination requires that trading partners work collaboratively. Learn as a panel of industry value/supply chain management experts discuss important issues, obstacles and solutions that link trading partners together for the purpose of bringing a product to market. Look at your organization’s potential through the eyes of management visionaries. Learn how to recognize opportunities and take advantage of change. Gain insights on emerging trends, alternate best practices, e-business possibilities, evolving market opportunities, and the evolution of analytic strategies.Discover the latest ABC/M applications for the manufacturing industry. Learn how to utilize information by supporting sophisticated initiatives that are resident at many organizations such as Menu Pricing, Six Sigma, Lean Manufacturing, Total Quality Management, Business Process Reengineering, and Unused Capacity Management. Typically, organizations implement ABC to solve a perceived problem – the change ABC is supposed to bring about. However, organizations that achieve the most success from ABC first analyze the deeper desired outcome - the true business end-state. To achieve this end-state, organizations must first address other key changes. These changes occur throughout the ABC implementation and take several distinct, but related forms. How each change is managed determines how successful and useful ABC will be. This session will provide you with tools to help understand and bring about change. Attendees will gain a deeper understanding of the following:
      
      
      • In order to achieve a desired end-state, organizations must formally address key change management challenges.
      • Ultimate success requires identifying the real outcome that is desired and needed.
      • Change occurs in several ways and the tools to manage each are different. The ABC implementation team needs to understand how and when each change occurs and manage them at the right time. IBM Burlington is one plant in the MicroElectronics Division. We'll be focusing on our division goals for ABC and the process we've used to implement ABC across our division. Specifically relating to the Burlington implementation we'll present the following:
        • ABC activities from the product's point of view not personnel points of view for technology and capacity driven manufacturing,
        • How and why we've taken idle capacity dollars out of product cost
        • Examples of results we've achieved with our approach
        Sharon’s biography:
        
        Sharon Lockwood is the Project Leader for Cost System Strategy for IBM. She has been with IBM since 1981, implementing standard costing for multiple sites across the division. Her current project is the implementation of ABC for both planning and actual purposes for the Burlington site and to provide leadership on ABC to all other sites in the division. The value hub or chain consists of an organization's customers, suppliers, partners and managers. They work collaboratively, leveraging the Internet and other technologies, to create value for all participants. Using measurement methodologies such as activity-based value management (ABVM), organizations in the value hub may determine collaborative approaches for inter-company transfer prices. Balachandran discusses: strategies; critical business processes; key performance indicators; top to bottom alignment and integration; value, revenue and cost drivers; profitable growth for the hub; and strategic alliances across the value chain. Six Sigma and Activity-Based Management are recognized as key strategies that enable companies to achieve unprecedented success. Campi explores how these tool-sets, when combined, are driving world-class process improvement in today's age of digitization. This is truly a case where one plus one equals much more than two.An intelligent enterprise requires intimate knowledge of business drivers, customer needs, corporate assets and how best to deploy them. To compete today, enterprise-wide data must be analyzed and acted upon. But only when intelligence is added to that data will companies realize a true competitive advantage. With a rich history of valuing both data and human capital, Goodnight will explore the building blocks of creating an intelligent enterprise.
        This is a Public Training Session
        Location:
        American Electronics Association
        601 Pennsylvania Ave NW Suite 600
        Washington DC
        202 682 9110
        Two Available Sessions:
        Date: February 13, 2002
        Session 1: 8:30am - 11:30am Special Focus - Federal Civilian
        Session 2: 1:00pm - 4:30pm Special Focus - Defense
        
        Cost: $99 - (which gives you the session plus a free $79 book on Activity-Based Costing in Government)
        
        
        
        About these GPRA Training Sessions
        Public Sector organizations struggle with GPRA compliance. At the same time, they suffer from scarce resources and competing projects. To complicate matters, those fortunate to make any progress discover obstacles to get their managers and employee teams to take actions based on their studies.
        
        Active Enterprise Management (AEM) is a closed-loop and real-time solution that integrates the pillars of management: Strategy, Measurement, Planning, Communication, and Performance Alignment. By bundling managerial tools, such as Scorecards, ABC/M analysis, and Resource Budgeting, organizations can see their manager's visions and knock down the walls to implement them.
        
        AEM leverages technology in two ways: (1) a modeling environment to assess the degree of misalignment of an organization's cost structure with its strategies and targets; and (2) a web-enabled and browser-based platform that fosters spontaneous collaboration and stimulates taking actions rather than postponing them. AEM is all about letting leaders lead and employees do the right things well.
        
        This presentation by a leading AEM practitioner will cover:
        • Why most organization's managerial accounting systems prevent getting true costs
        • The obstacles in defining strategies and selecting the vital few measures each employee team should be focused on
        • The falsehoods in conventional budgeting practices to properly derive the level and type of resources required to realize "to-be" processes
        • How Scorecards, ABC/M, and Resource Planning integrate to optimize performance
        • Reducing IT's headaches (an A-130 goal) by moving the computing and analysis platform off of employees' desktop computers onto scalable and secure servers where employees can instantly assess how they are doing on what is important - and immediately document and e-mail their colleagues about corrective actions
        • The role software "wizards" play to accelerate analytic model designs that produce the "correct" data, not misstated and therefore misleading information
        • Enable valid, not misleading, marginal cost analysis (the foundation for A-76 studies) equitable, not unfair, cost chargebacks from service-providers to users.
          
          Additional Resources:
          Book: Activity-Based Cost Management in Government

          CONTACT INFO: Hotel Okura Amsterdam Ferdinand Bolstraat 333 1072 LH Amsterdam The Netherlands Tel: + 31 (0) 20 678 71 11 Fax: +31 (0) 20 671 23 44 DEADLINE: We have reserved a limited number of rooms for the conference. To reserve your room please register for the conference package, which includes two nights at the Hotel Okura, by March 1, 2002.

          Hotel Features
          For the ultimate in comfort, the tastefully furnished rooms and suites offer a host of amenities to ensure your stay is an enjoyable one. The splendid view over the city can be admired from all rooms. The facility also includes 4 international restaurants & 2 bars, 24 hour front desk, express check in - check out, 24 hour currency exchange, Concierge, Business Centre, Health Club, and swimming pool.
          
          Guest room facilities include:
          • Internet and e-mail access
          • Fax machine
          • Direct dial telephone with voice-mail and automatic wake-up system
          • Data ports on phone and fax
          • Satellite TV & in-house movie, pay-TV
          • Safe deposit box
          • Trouser press, bathrobe
          • Hairdryer
          • Minibar
          Location and Directions
          Hotel Okura Amsterdam is located on the banks of the Amstel Canal, close to the financial, cultural and entertainment district of Amsterdam. The Rai Congress & Exhibition Centre is within walking distance. The city’s motorways are easily accessible and Schiphol International Airport is only a 15-minute drive away.
          Click for large map

          CONTACT INFO: Rio All-Suite Hotel & Casino 3700 West Flamingo Road Las Vegas, NV 89103 Phone: 1-888-746-7153 (702) 777-7777 ROOM RATE: Commercial: Single/Double $139 + tax (Ask for the BetterManagement LIVE group code: GBML) Public Sector: Single/Double $79 + tax (Ask for the BetterManagement LIVE group code: GBMLGOV) Note: You must be a government employee and show a government ID at check-in to receive this rate. DEADLINE: Reservations must be made by September 12, 2003 in order to get the special BetterManagement LIVE rate.

          
          
          Located on Flamingo Road just west of the I-15, the Rio is just minutes from the Las Vegas Strip, one of the world's hottest nightspots. The Rio is also just a short distance from the Las Vegas Convention Center, the Fashion Show Mall, Caesars Forum Shops, and the Sands Expo Center. Enjoy all the Rio has to offer including - exciting entertainment, a newly expanded spa and fitness facility, shop in more than 23 unique specialty stores, tee off at the top-ranked Rio Secco Golf club, and dine in any of 14 award-winning restaurants.
          
          Excellent Cuisine
          Enjoy 13 award-winning restaurants including our signature Carnival World Buffet, which has once again been chosen "Best Buffet" in the Las Vegas Review-Journal's "Best of Las Vegas" poll 2001. Antonio's Italian Ristorante Buzio's Seafood Restaurant Fiore Rotisserie The Wine Cellar All-American Bar and Grill Bamboleo Carnival World Buffet Mama Marie's Cucina Mask Sao Paulo Cafe Toscano's Deli and Market Village Seafood Buffet.
          
          Suite Amenities
          The Rio All-Suite Hotel & Casino hosts more than 2,500 suites, each providing spectacular views of Las Vegas. Every suite offers more than 600 square feet of spacious luxury, with amenities that include a separate dressing area, couch, 32 inch TV, table with chairs, hair dryer, in-suite refrigerator, iron, ironing board and complimentary in-suite safe.
          
          Enjoy the Beautiful Ipanema Beach
          A tropical paradise awaits in the Rio's famous Ipanema Beach. Lounging upon real sand beaches at the edge of a tropical lagoon, you are surrounded by cascading waterfalls, four swimming pools and five Jacuzzi-style spas.
          
          Directions
          From McCarran International Airport: Take I-215 West to I-15 (or Las Vegas Blvd.) North, Take Flamingo Road (West) Exit.
          Increasing competition and the need for increased transparency of insurance products, have led Interpolis, the fifth largest insurance company in the Netherlands, to implement an ABC project. Hear how they gained a better insight into their costs and obtained better understanding of their business by making use of Oros and the SAP-Oros bridge.
          How INVESCO is using ABC/M to charge it’s shared service costs across business units and therefore enable them to better understand product profitability by providing a transparent, actionable cost base.
          Telenor Networks is characterised by capital-intensive network investments. Allocating the cost of this capital is as important as the allocation of human resources. Mandatory reporting to the regulatory body including interconnection pricing was the primary reason for the ABC model but it was also used to model output for internal business purposes. Jarl will explain modelling a complex telecom network into an ABC model framework and how to make use of modern economical theory specifically developed for the telecom sector.During 2001, Consignia (formerly the UK Post Office with a turnover of c£8bn) became both a regulated enterprise and a public limited company. Unprecedented change activity is now the norm, and with business leaders targeting 15% cost savings over the next 18 months, information to support commercial decisions is now more critical than ever before.
          
          The business is already well on the way to having the foundation of a standard ERP platform (SAP R/3), but senior decision makers have found that such a platform does not provide answers to many business critical questions. In partnership with Deloitte Consulting, Consignia instigated an enterprise wide Strategic Decision Support project. The project aims to increase corporate value and deliver the commercial information needs of the organisation using technology solutions from SAP (Business Information Warehouse -'BW'- and Strategy and Enterprise Management - 'SEM') and ABC Technologies (OROS).
          Commander In Chief, Pacific Fleet, is implementing an automated-web enabled ABC/M solution throughout Pacific Fleet Shore Installations. To date, the ABC/M system has been successfully implemented at Navy Region Hawaii and is being rolled-out to the remaining five regions. The system integrates a web based front end Data Collection Tool, automated model population, and web based reporting.The Albert Heijn multi format strategy leads to different formats. These formats lead to different cost structures. How can the ABC Value Chain Analyser help AH to give insight into these costs and into the true profitability of products and suppliers?
          Hear how Kimberly-Clark applied Oros Analytics to deliver fully integrated Activity-Based Costing by product and customer. By combining Oros ABC/M and Oros Value Chain Analyzer in an integrated solution Kimberly-Clark have achieved full visibility of the costs associated with each product at each point along the supply chain be it the cost of transport, labour or property rental. This is helping Kimberly-Clark to understand and influence logistics costs, and optimise total costs across their value chain.
          We live in tough times and many companies respond with cost cutting initiatives. However, creating more profitable growth is more fun and as effective. Gartner says “the successful companies of today started CRM initiatives yesterday”. It is vitally important to understand what our profitable products and customers are, but even so why some are not. Technology enables us to manage complex CRM processes and to improve our customer contacts. More then ever the well-proven techniques of ABM show their relevance to recent developments in the CRM arena. This session emphasis the latest view on how ABM & customer profitability analysis will support future business growth.
          What is the Balanced Scorecard
          • Establishing cause and effect relationships across different perspectives
          • Why use technology when spreadsheets are easy and meet our requirements?
          • The extra benefits from implementing the right technology
          • Potential drawbacks with software solutions
          • Maintaining realistic expectations of what the software can actually deliver
          • Be clear on what you want to deliver and to whom
          • What can business intelligence and analysis tools really deliver
          • The positioning of Balanced Scorecard vendors in the market
          Gain insight into the best methods for measuring and managing performance using Oros Scorecard. Learn valuable modeling tips for creating scorecards to leverage ABC/M or other financial and non-financial data in a performance management system. See a preview of the next-generation scorecard that will be available soon in Oros Enterprise.
          Turning stakeholder demands into meaningful results requires a new type of management processes, available through SAP SEM. Oros Analytics provides activity-based costing analyses to the business planning functionality available through SAP SEM. Learn how these solutions integrate to enhance your overall simulation and planning efforts.
          Learn how Oros Planning can forecast future financial results. It leverages your current investment in ABC models and delivers forecasting and 'what if' scenario analysis capability. Learn about activity-based planning methodology and tools for converting your existing ABC models into flexible, predictive tools for seeing into the future.
          Using MS SQL Server and Oros Automation when updating and consolidating Oros Models.
        • Control your source data, model structures and history data
          with just one front end.
        • Focus on analysing results when the actual update routines are automated.
        • Live Demo on Automated period update
        A new era of competition has begun, one that is faster paced, global and which requires the attention of the highest management. In this new era Information Technology plays a significant role and is becoming one of the core processes for maintaining and gaining competitive advantage. Tougher economic times have put an increasing pressure on IT managers to show the business value of their proposed investments.
        
        IBM Global Services is proud to host a separate track on the relation between Information Technology and Business Value. In this track an overview of the relationship between IT strategy and shareholder value will be presented. This will give a starting point to help companies identify how IT influences its share price and a program to implement IT projects with measurable share price effects. In more detail we will address topics such as:
        • Creating competitive advantage with IT to grow corporate value
        • Creating share holder value with the IT Value framework
        • The changing role of the CIO
        • Managing IT costs by using Activity Based Costing
          
          Programme and speakers:
          
          Introduction and overview of the track
          Mr. Otto Paul Brand, lead principal IBM Global Services
          
          Creating competitive advantage by innovation
          (Speaker to be confirmed)
          
          From Chief Information Officer to Chief Innovation Officer
          Mr. Marc Steigenga, senior consultant IBM Global Services
          
          The changing role of the CIO
          Mr Kenny van Ierlant, CEO
          
          Better management of IT costs
          (Speaker to be confirmed) Novozymes A/S is a global supplier of enzymes solutions to over 20 different industries. Learn how its global sales and marketing department is implementing ABC to analyse customer and industry profitability. Activity benchmarking and cost variability analysis across sales regions is used for strategic planning and decision taking. The ABC analysis is based on a fully automated ABC model with an ABC data warehouse, web-enabled data collection system, Business Intelligence reporting, and ABC administration tool.The Balanced Scorecard is a powerful and well-used framework for organising Corporate Performance Management systems. This presentation outlines the evolution of the Balanced Scorecard from its initial development to the latest '3rd generation' Balanced Scorecard. It goes on to discuss some of the most common implementation issues that arise when Balanced Scorecard is introduced for the first time to an organisation, and describes how these issues are commonly tackled. Finally the presentation looks at the kinds of benefit that can be realised by an organisation that successfully introduces Balanced Scorecard based performance management system.We live in tough times and many companies respond with cost cutting initiatives. However, creating more profitable growth is more fun and as effective. Gartner says “the successful companies of today started CRM initiatives yesterday”. It is vitally important to understand what our profitable products and customers are, but even so why some are not. Technology enables us to manage complex CRM processes and to improve our customer contacts. More then ever the well-proven techniques of ABM show their relevance to recent developments in the CRM arena. This session emphasizes the latest view on how ABM & customer profitability analysis will support future business growth. Active Enterprise Management enables organisations to achieve their cost and profit goals through the optimal management of their activities, resources and processes. Today, more than ever, enterprises need to monitor the effectiveness of their activities. How thinking correctly about your strategic development will not only help increase the success of ABC/M, Scorecarding, CRM and shareholder value initiatives, but will help to create a passion to succeed.Increasing competition and the need for increased transparency of insurance products have led Interpolis, the fifth largest insurance company in the Netherlands, to implement an ABC project. Hear how it gained a better insight into its costs and obtained better understanding of its business by making use of Oros and the SAP-Oros bridge. How INVESCO is using ABC/M to charge its shared service costs across business units and therefore enable them to better understand product profitability by providing a transparent, actionable cost base.BRE Bank's Profitability Monitoring System is constructed on OROS/ABC software; it supports monitoring of client, products, and distribution channels profitability. It consists of over 800,000 connections, more than 1,000 activities and it contains over 10,000 cost objects (of particular corporate clients). This presentation explains how the model is used to identify areas where efficiency, especially pertaining to cost reduction and client profitability, could be significantly improved.During 2001, Consignia (formerly the UK Post Office with a turnover of c£8bn) became both a regulated enterprise and a public limited company. Unprecedented change activity is now the norm, and with business leaders targeting 15% cost savings over the next 18 months, information to support commercial decisions is now more critical than ever before.
          
          The business is already well on the way to having the foundation of a standard ERP platform (SAP R/3), but senior decision makers have found that such a platform does not provide answers to many business critical questions. In partnership with Deloitte Consulting, Consignia instigated an enterprise wide Strategic Decision Support project. The project aims to increase corporate value and deliver the commercial information needs of the organisation using technology solutions from SAP (Business Information Warehouse -'BW'- and Strategy and Enterprise Management - 'SEM') and ABC Technologies (OROS). Commander In Chief, Pacific Fleet, is implementing an automated web-enabled ABC/M solution throughout Pacific Fleet Shore Installations. To date, the ABC/M system has been successfully implemented at Navy Region Hawaii and is being rolled-out to the remaining five regions. The system integrates a web-based front end Data Collection Tool, automated model population, and web-based reporting.Because of the growing share of IS costs, managing the performance of the Information Services organisations is of strategic importance in sustaining your business competitiveness.
          
          By anaysing the coherence of processes, activities, services and their costs, it becomes possible to build a business model that will allow you to manage your Information Services organisation based upon the principle of Economic Added Value.
          
          The integration of Process Management, Procurement and Service Level Management will come within reach. This enables you to increase the process-efficiency and the reduction of costs in relation to the agreed service levels. Telenor Networks is characterised by capital-intensive network investments. Allocating the cost of this capital is as important as the allocation of human resources. Mandatory reporting to the regulatory body including interconnection pricing was the primary reason for the ABC model but it was also used to model output for internal business purposes. Jarl will explain modeling a complex telecom network into an ABC model framework and how to make use of modern economical theory specifically developed for the telecom sector.The Albert Heijn multi-format strategy leads to different formats. These formats lead to different cost structures. How can the ABC Value Chain Analyser help AH to give insight into these costs and into the true profitability of products and suppliers?Hear how Kimberly-Clark applied Oros Analytics to deliver fully integrated Activity Based Costing by product and customer. By combining Oros ABC/M and Oros Value Chain Analyzer in an integrated solution Kimberly-Clark has achieved full visibility of the costs associated with each product at each point along the supply chain be it the cost of transport, labour or property rental. This is helping Kimberly-Clark to understand and influence logistics costs, and optimise total costs across their value chain.
          • What is the Balanced Scorecard
          • Establishing cause and effect relationships across different perspectives
          • Why use technology when spreadsheets are easy and meet our requirements?
          • The extra benefits from implementing the right technology
          • Potential drawbacks with software solutions
          • Maintaining realistic expectations of what the software can actually deliver
          • Be clear on what you want to deliver and to whom
          • What can business intelligence and analysis tools really deliver
          • The positioning of Balanced Scorecard vendors in the market
          Gain insight into the best methods for measuring and managing performance using Oros Scorecard. Learn valuable modeling tips for creating scorecards to leverage ABC/M or other financial and non-financial data in a performance management system. See a preview of the next-generation scorecard that will be available soon in Oros Enterprise.Turning stakeholder demands into meaningful results requires a new type of management processes, available through SAP SEM. Oros Analytics provides activity-based costing analyses to the business planning functionality available through SAP SEM. Learn how these solutions integrate to enhance your overall simulation and planning efforts.Learn how Oros Planning can forecast future financial results. It leverages your current investment in ABC models and delivers forecasting and 'what if' scenario analysis capability. Learn about activity-based planning methodology and tools for converting your existing ABC models into flexible, predictive tools for seeing into the future.
          • Using MS SQL Server and Oros Automation when updating and consolidating Oros Models.
          • Control your source data, model structures and history data with just one front end.
          • Focus on analysing results when the actual update routines are automated.
          • Live Demo on Automated period update
          A new era of competition has begun, one that is faster paced, global and which requires the attention of the highest management. In this new era Information Technology plays a significant role and is becoming one of the core processes for maintaining and gaining competitive advantage. Tougher economic times have put an increasing pressure on IT managers to show the business value of their proposed investments.
          
          IBM Global Services is proud to host a separate track on the relation between Information Technology and Business Value. In this track an overview of the relationship between IT strategy and shareholder value will be presented. This will give a starting point to help companies identify how IT influences its share price and a program to implement IT projects with measurable share price effects. In more detail we will address topics such as:
          • Creating competitive advantage with IT to grow corporate value
          • Creating share holder value with the IT Value framework
          • The changing role of the CIO
          • Managing IT costs by using Activity-Based Costing
          A new era of competition has begun, one that is faster paced, global and which requires the attention of the highest management. In this new era Information Technology plays a significant role and is becoming one of the core processes for maintaining and gaining competitive advantage. Tougher economic times have put an increasing pressure on IT managers to show the business value of their proposed investments.
          
          IBM Global Services is proud to host a separate track on the relation between Information Technology and Business Value. In this track an overview of the relationship between IT strategy and shareholder value will be presented. This will give a starting point to help companies identify how IT influences its share price and a program to implement IT projects with measurable share price effects. In more detail we will address topics such as:
          • Creating competitive advantage with IT to grow corporate value
          • Creating share holder value with the IT Value framework
          • The changing role of the CIO
          • Managing IT costs by using Activity-Based Costing
          A new era of competition has begun, one that is faster paced, global and which requires the attention of the highest management. In this new era Information Technology plays a significant role and is becoming one of the core processes for maintaining and gaining competitive advantage. Tougher economic times have put an increasing pressure on IT managers to show the business value of their proposed investments.
          
          IBM Global Services is proud to host a separate track on the relation between Information Technology and Business Value. In this track an overview of the relationship between IT strategy and shareholder value will be presented. This will give a starting point to help companies identify how IT influences its share price and a program to implement IT projects with measurable share price effects. In more detail we will address topics such as:
          • Creating competitive advantage with IT to grow corporate value
          • Creating share holder value with the IT Value framework
          • The changing role of the CIO
          • Managing IT costs by using Activity-Based Costing
          A new era of competition has begun, one that is faster paced, global and which requires the attention of the highest management. In this new era Information Technology plays a significant role and is becoming one of the core processes for maintaining and gaining competitive advantage. Tougher economic times have put an increasing pressure on IT managers to show the business value of their proposed investments.
          
          IBM Global Services is proud to host a separate track on the relation between Information Technology and Business Value. In this track an overview of the relationship between IT strategy and shareholder value will be presented. This will give a starting point to help companies identify how IT influences its share price and a program to implement IT projects with measurable share price effects. In more detail we will address topics such as:
          • Creating competitive advantage with IT to grow corporate value
          • Creating share holder value with the IT Value framework
          • The changing role of the CIO
          • Managing IT costs by using Activity-Based Costing
          The Networked Virtual Organisation (NVO) is emerging as a result of leveraging networking technology to optimise company performance. It provides the basis for achieving "real collaboration", while maintaining a customer centric posture. What does this type of an entity look like? What are the potential benefits, which can be achieved with this type of a structure? Is there a unique set of Critical Success Factors associated with this new form of organisation? Under what circumstances would it make sense to consider applying virual integration? Is it true that this can lead to "unfair competitive advantage"? How can you apply virtual concepts to your business model to enhance performance? These questions will be answered as we explore the results being achieved by applying these concepts to major international corporations. You will be left with some conceptual thinking on the future evolution of the NVO. To help you unwind after a day filled with presentations, we have organised a James Bond Themed Evening. Enjoy a superb dinner and take part in the activities or sit back and listen to the jazz band "The Greenville Sextet."These popular briefings will show you how to align benchmarking, tactical and strategic scorecards between individuals, departments, divisions and the entire enterprise. In addition, demonstrations of Oros Scorecard and Active Enterprise Management will be included. For the full agenda and registration information please click on the document associated with the briefing date and location you prefer:
          • London 6 March    Brochure and Registration (pdf)
          • Brussels 7 March    Brochure and Registration (pdf)
          • Copenhagen 12 March    Brochure and Registration (pdf)
          • Helsinki 13 March    Brochure and Registration (pdf)
          • Warsaw 14 March    Brochure and Registration (pdf)
          • Bratislava 15 March    Brochure and Registration (pdf)
          To register for any of these Breakfast Briefings, please download the PDF file (included in the link), fill in the registration form and fax it to us at your earliest convenience.
          
          Space is limited so we encourage you to register today. For more information please contact us.
          
          Fax: +46 8 540 80 622
          Phone: +46 8 540 80 628
          Email: EUMarketing@abctech.com
          
          We realise that one of the main benefits of attending conferences is networking so we have organised several events, which will enable you to exchange ideas with fellow delegates in an informal atmosphere.
          
          
          
          Canal Boat Trip
          Wednesday, 17 April from 3:00 - 5:00pm
          
          Arrive early and join us for a cruise on Amsterdam's famous canals. The boat will pick you up outside the hotel Okura and will take you on a two hour guided tour around Amsterdam. An afternoon snack will be served.
          
          
          
          Welcome Reception
          Wednesday, 17 April from 7:30 - 10:00pm
          
          Meet us in the Okura Foyer of the Hotel Okura for our Welcome Reception. You will be abel to register and collect the conference material and enjoy a light buffet whilst asking expert advice from ABC Technologies' partners and meeting the other delegates.
          
          
          
          "Diamonds are Forever" - Themed Event
          Thursday, 18 April from 7:30pm - midnight
          
          To help you unwind after a day filled with presentations, we have organised a James Bond Themed Evening. Enjoy a superb diner and take part in theactivities or sit back and listen to the jazz band "The Greenville Sextet." Abstract to comeAbstract to comeAbstract to comeShowcase your solutions at BetterManagement LIVE Worldwide and receive a complimentary pass to the most important International business management conference.
          
          When and Where
          October 15-17, 2003
          Las Vegas, Nevada
          Rio All Suites Hotel
          

          Participation
          

          • The primary presenter from each selected company receives a complimentary conference pass, providing access to more than 70 sessions, exhibit hall, keynote presentations, welcome reception and Thursday night event.
          • Presenters have 60 minutes to share a business management success story.
          • Presenters receive industry exposure in conference promotions throughout the year including:
            • Visibility on the BetterManagement.com home page, the leading web site for Business Management solutions with more than 375,000 site visits each month.
            • Inclusion in the final conference brochure with distribution to more than 100,000 business management professionals.
          • BetterManagement will provide complimentary, roundtrip coach-class air travel and hotel accommodations at the Rio All Suites Hotel for presenters and approved co-presenters. BetterManagement will cover hotel expenses for only the following dates:

            Check in October 14 or 15, 2003

            Check out October 17 or 18, 2003

          Submission Qualifications
          
          • All industries are welcome to submit speaking proposals.
          • You must provide a detailed outline of your submission, the scope of the project, challenges met, outcomes from the project, resources used and results obtained.
          Submitting Presentations
          The BetterManagement LIVE executive committee is accepting submissions for several tracks. Please fill out the following Call for Speakers Form and email it to Michael.Teufel@BetterManagement.com by April 1, 2003.

          Call For Speakers Form.

          BetterManagement LIVE features six industry focused tracks for audiences in commercial industries and public sector organizations. Also included are three tracks for strategy and solutions. All tracks will address how key business issues have been identified and resolved. The tracks are as follows:

          • Better Management for Service
          • Better Management for Financial Services
          • Better Management for Manufacturing
          • Better Management for Healthcare and Pharmaceutical
          • Better Management for Department of Defense
          • Better Management for Federal, State and Local Governments
          • Better Management through Vision
          • Better Management through the AICPA (Fraud and Financial Reporting)
          • Better Management through Strategic Solutions
          For more information on speaking engagements, please contact:
          Michael Teufel
          BetterManagement.com
          16100 NW Cornell Road, Suite 200
          Beaverton, OR 97006, USA
          PH: (503) 531-5626
          FAX: (503) 531-5640
          Email: Michael.Teufel@BetterManagement.com Reach the decision makers who lead successful organizations
          
          
          
          The BetterManagement LIVE Worldwide Business Conference attracts a powerful community of committed, knowledgeable participants who are in key decision making roles: CEOs, CFOs, CIOs, managers, and industry visionaries. By becoming a sponsor, you’ll have premier access to these attendees to showcase your unique solutions.
          
          For additional information about expected attendance and past presenters, see BetterManagement LIVE Worldwide Conference Demographics.
          
          

          Package	Description	Number Available	Speaker	Expert Panel	Round Table	Exhibit Space	Pricing
          Video Interviews	Branded video interviews on BetterManagement.com for 12 months	SOLD	No	Yes	Yes	20x20 space included	$50,000
          Diamond	Sponsor either gala evening event	1 of 2	No	Yes	Yes	20x20 space included	$35,000
          Platinum	Track partnership - moderate two days worth of speaking sessions in track of your choice	3 of 6	No	Yes	Yes	10x10 space included	$25,000
          Gold	Sponsor items such as Internet cafe, shirts, or the pocket agenda	5 of 7	No	Yes	No	Available separately	$20,000
          Silver	Networking breaks or branded Keynote Session give-away	4 of 5	No	No	Yes	Available separately	$8,000
          Exhibit Hall	Booth space in the exhibition hall during the three day conference	N/A	No	No	No	10x10 10x20 20x20	$4,500 $8,500 $15,000

          
          
          Books
          Our attendees come to the annual conference to increase their knowledge. Be a part of this important process by donating books to be given out at registration. Attendees appreciate receiving a valuable resource to take back to the office. For every 100 pre-approved books donated to our attendees, you will be credited for $250 towards your sponsorship.
          
          
          For more information on sponsorship opportunities, please contact:
          Dave Kresta
          Director of Business Development
          503.531.5604
          davek@bettermanagement.com
          
          We've drawn experts from around the world to bring you the latest cutting edge presentations. Explore the wealth of business analytics knowledge.
          • Discuss and learn about new perspectives and share experiences with colleagues from a variety of industries.
            
          • Hear from the experts who have successfully implemented solutions in their organizations. Find out how they executed their projects, how they reached their decisions and the results they achieved.
            
          • Discover how performance management practices have contributed to their success.
          
          This year, each presentation track will provide additional practical information from a variety of industries. You will gain a clear understanding of how an expanding suite of business analytics solutions can help you drive the success of your organization.
          
          Better Management through Vision
          Changing conditions create problems and opportunities, depending on the shape of your organization. Focus on emerging trends presented by thought-leading academics, analysts and management visionaries. They will share insights on evolving financial analytic strategies that will have far reaching implications. Forward-thinking executives will find this series invaluable.
          Appropriate for: Performance Management leaders from all Industries.
          Confirmed Speakers from: AMR, American Productivity and Quality Center, GIGA Information Group, Lehigh University, Harvard Business School Publishing and SAS.
          
          Better Management for Service Industries
          Explore presentations on relevant profit and cost management, Performance Management and planning from leading international public and private organizations. Learn how analytic applications drive cost-to-serve analysis, performance measurement and customer/market segment profitability.
          Appropriate for: Healthcare, Utilities, Telecommunications and Retail.
          Confirmed Speakers from: Advanced PCS, Best Buy, Inc., Kerr-McGee, Microcell Telecom, ReSourcing Services Company and Sprint Communications.
          
          Better Management through Financial Services
          Improve the profitability of your customer relationships with insights and examples from the most successful businesses in financial services. In an era where service is everything, analyzing and managing your cost-to-serve is critical to your success. Learn to identify processes for doing more and spending less.
          Appropriate for: Banking, Investments, and Insurance.
          Confirmed Speakers from: Canada Life Assurance Company, Kiyo Bank Ltd., Korea First Bank, Menasha Advantage, Royal Bank, SAS and Wells Fargo Services Company.
          
          Better Management for Manufacturing
          See how leading manufacturers use activity analysis to understand product profitability, refine new product introductions and improve processes. Learn how they manage large enterprise models and leverage results to support strategic initiatives.
          Appropriate for: Automotive, Computers, Aerospace, Process Manufacturers, Food and Beverage, Pharmaceuticals, Chemicals, Oil and Gas, Engineering/Construction, and Textiles.
          Confirmed Speakers from: Cessna Aircraft Co. and Deluxe Corporation, SAS.
          
          Better Management for Defense
          Examine how activity analysis can contributes bottom-to-top accountability and top-to-bottom alignment. Learn how to set benchmarking metrics, improve planning processes, measure individual and group achievement, and successfully achieve A-76 compliance.
          Appropriate for: All Defense Sectors.
          Confirmed Speakers from: US Air Force - SAF/IAP, US Air Force - Air Mobility Command, US Army - FORSCOM HQ, US Marine Corps - Community Serives, US Navy - International Programs Office and US Navy - Pacific Fleet.
          
          Better Management through Technology
          Speed ROI on technology investment. This series of practical sessions covers innovative reporting techniques and communication. Improve your management effectiveness and the success of your organization. Leverage analytics for enterprise integration. Automate data extraction, transfer and loading from transactional systems into ABC/M models and OLAP cubes. Topics include scorecard, customer relationship management, IT shared services, enterprise budgeting and reporting, activity-based costing, supply chain resources planning, OLAP and global reporting.
          
          Better Management for Federal, State and Local Government
          Learn how other public organizations use Performance Management practices to improve efficiencies and accomplish more with limited resources. Experienced project leaders who have implemented activity-based costing will present methods to improve resource allocations and deliver greater accountability.
          Appropriate for: All Government and Non-Defense Sectors.
          Confirmed Speakers from: City of Olathe, Illinois Department of Public Aid, Indian Health Service, Johnson County Wastewater, National Institutes of Health and US Farm Service Agency.
          
          Better Management through Partnering
          Strategic alignment with external resources positions your organization to respond to, or create change in your industry. Gain insight from Performance Management professionals who speak from direct experience in all major industries. Learn how organizations leverage analytic tools to dynamically improve the value and accuracy of their planning. From strategic level discussions to specific implementation issues, you will benefit from their experience.
          Appropriate for: All Industries.
          
          BetterManagement LIVE Worldwide Conferences
          
          BetterManagement LIVE Conferences are annual performance management events, positioned around the globe in North America, Asia Pacific, Europe-Middle East Africa and Latin American regions. Each program consistently provides attendees with expert presentations from thought leaders and the most successful implementors of performance management practices.
          
          Click here for more information on dates and times. BetterManagement Forums
          
          BetterManagement Forums are regionally and industry focused events. These forums help to create a community for dialogue and information exchange in all areas of performance management within regions around the country. The focus is on discussing real experiences from a practical standpoint, understanding the outcomes of projects in terms of meaningful business results, and applying key steps to achieve goals.
          
          For more information on upcoming dates and times:
          BetterManagement LIVE Canada
          KPMG Consulting has developed and succesfully implemented a Rapid Implementation Methodology using Oros Modeler to build Cost management models within days. Now you can deliver business driven cost models which will convince business managers to use reliable management information and make better decisions. The second half of the presentation will focus on some key trends and applications of Activity Based Management in the Financial Services Industry. Everyone can agree that Intelligence is the only competitive advantage. But if you cannot make it solid, tangible and shareable, then you cannot show the value to your organization. There are many organizations that have solved this by clearly implementing a process that creates Intelligence - and allows them to show not just the return on that Intelligence, but also to calculate the costs of not being able to produce that Intelligence quickly and efficiently in-house. Come and learn about SAS and the Industry leaders who are able to deliver a Return on their Intelligence. If you have experience with performance management projects and would like to share your insights with our attendees at BetterMangement LIVE Europe 2003, we would like to hear from you.
          
          For more information on speaking opportunities please contact:
          Esther Pommera at +44 2392 230 280.

          Wednesday, April 17, 2002
          Time	Track/Company
          3:00 pm - 5:00 pm	Canal Boat Trip
          7:30 pm - 10:00 pm	Welcome Reception and Registration
          Thursday, April 18, 2002
          Time	Track/Company
          9:00 am - 10:00 am	Registration